Shipping policy

Shipping policy

XP Rugs ships from Brisbane, Australia. All stock is held locally. Nothing ships from overseas.

Australia

• Free standard shipping on every Australian order. No minimum.
• Express delivery is available as a paid upgrade at checkout ($19.99 flat, AU-wide).
• Most metro orders land in 2 to 5 days. Regional and WA can take a little longer.
• Every order ships tracked via Australia Post. You'll get a tracking link by email once your order is on the road.

International

• We ship to 48 countries including NZ, UK, US, Canada, Japan, Korea, Singapore, Hong Kong, all of EU, UAE, Brazil, Mexico, South Africa, and Israel.
• International orders ship tracked via Australia Post International. Typical transit is 7 to 15 business days, depending on destination and customs.
• Free worldwide shipping when you order 2 or more rugs.
• International customers are responsible for any duties, taxes, or customs fees levied by the destination country.
• If your country isn't listed at checkout, DM @xp.rugs on Instagram and we'll quote direct.

Processing

Orders are picked and dispatched fast from our Brisbane warehouse during business hours, Monday to Friday. Orders placed on weekends or public holidays are processed the next working day.

Lost or stuck parcels

If your tracking hasn't updated for more than 5 business days (AU) or 15 business days (international), email admin@xp-rugs.com with your order number and we'll chase it with Australia Post.

Damaged in transit

If your rug arrives damaged, photograph the parcel and the rug, and email admin@xp-rugs.com within 7 days. We'll arrange a replacement or refund. See our refund policy for full details.

Contact

XP Rugs · Brisbane, QLD, Australia · ABN 78 667 829 898 · admin@xp-rugs.com